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Returns & Cancellations

 

At Car Parts 911 we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.

  • Before returning any goods please read our Terms and Conditions.
  • Any products returned must be in a re-saleable condition & include the original packing and documentation.
  • Car Parts 911 must be informed of any return requests within 14 days of the original order date.

Before returning your item(s) please contact Car Parts 911 Ltd for a Returns Authorisation Number.

  • To Obtain a Returns Authorisation Number either:
    • Call Car Parts 911 Customer Services Department on
      +44 (0) 208 782 2486.
    • Email the customer service department at custservice@carparts911.co.uk

Return of Specialist Products

Returns Procedure
        Certain products are treated specially for legal and/or health and safety reasons, It is important for your own and our couriers safety that they are followed. Aswell as the above procedures the below must also be adhered to.

Car Batteries
• Batteries must NOT be removed from the sealed bag –
• Batteries must be returned in the original, un-damaged box. – Failure to do so will result in the courier NOT collecting the product.
• If the box is lost, damaged, defaced or unusable a suitable replacement box which meets the legal guidelines for the carriage of wet, prefilled batteries must be purchased. Car Parts 911 can supply this at a cost of £5.99.
• Batteries can not be returned to your local branch (with or without packaging) to be returned to our distribution centre free of charge


Once your return is authorised an acknowledgement will be emailed to the address used on your original order.

Lines are open 8:00 - 18:00 Monday to Friday. Any products returned without a valid Returns Authorisation number will be refused.

Please return your item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your Returns Authorisation form in with your item(s), failure to do so will delay your refund.

Clearly mark your Returns Authorisation Number on the outside of the package, and send to the following address:

Return Authorisation No. ###
Web Returns
Car Parts 911
Fulton Road
Wembley
HA9 0TF

The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.

Car Parts 911 will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.


Any Packages received without a valid Returns Authorisation number on the outside will be refused.
Upon receipt, all products will be inspected and at our discretion, credit may be refused.